. . . "The customer is always right, but whose customer is more important?"@en . "2003-12-01T00:00:00Z"^^ . . . . . "4" . . . . . "journals/itp/Eschenfelder03" . . "\u043D\u0430\u0443\u043A\u043E\u0432\u0430 \u0441\u0442\u0430\u0442\u0442\u044F, \u043E\u043F\u0443\u0431\u043B\u0456\u043A\u043E\u0432\u0430\u043D\u0430 \u0432 \u0433\u0440\u0443\u0434\u043D\u0456 2003"@uk . "419-439" . . . . "The customer is always right, but whose customer is more important?"@en . . . "The customer is always right, but whose customer is more important?"@en . "im Dezember 2003 ver\u00F6ffentlichter wissenschaftlicher Artikel"@de . . "16" . "wetenschappelijk artikel"@nl . "The customer is always right, but whose customer is more important?"@nl . . "The customer is always right, but whose customer is more important?"@en . "article scientifique publi\u00E9 en 2003"@fr . "The customer is always right, but whose customer is more important?"@nl . . "The customer is always right, but whose customer is more important?"@nl . . . "10.1108/09593840310509644" . . . . .